Just Get It Done, Without The Excuses
It’s hard to find a company that offers great customer service these days.
I went to Chicago to attend a seminar two weeks ago, and had made arrangements to have this local company pressure wash my driveway and patio while I was gone.
I return home only to find out that the job didn’t get done.
When I call the company, I get this “Well, we had a scheduling conflict and couldn’t make it to your home”.
The person on the phone then asks me when I’d like to re-schedule the job.
Are you kidding me?
I already had them scheduled to do the job.
Only problem is, they didn’t deliver.
And to make matters worse, they didn’t call Lisa or myself in advance to re-schedule, or even let us know that they wouldn’t be keeping the appointment.
And now…
They don’t even offer us so much as an apology.
Instead, they just make excuses, which is entirely unacceptable in my book.
But here’s what’s REALLY bad about this little story. Most of us have come to expect this kind of service.
That’s why we’re so shocked when a company actually follows through on their promises and delivers what they’re supposed to.
I’m sure you know what I’m talking about.
Think back to the last time you were in a restaurant and got GREAT service.
It almost took you by surprise, didn’t it?
You see, setting yourself apart in today’s world of business incompetence is really easy.
All you gotta do is follow through on what you promise your customers. That’s it!
Then…
If you were to actually go so far as to over-deliver, and give your customers a little more than they expected, watch out!
You might just end up with a bunch of raving fans who will extol the virtues of your business to everyone they come in contact with.
Dedicated to your success,
Kevin Thompson
P.S. Many of you missed out on the Automatic Income System 365-Day Trial. If you’d like to be placed on the waiting list, so you’ll receive advance notification when I’m able to accept new clients, just send an email to Kevin@wahmsystem.com with the words “Waiting List” in the subject line.
I went to Chicago to attend a seminar two weeks ago, and had made arrangements to have this local company pressure wash my driveway and patio while I was gone.
I return home only to find out that the job didn’t get done.
When I call the company, I get this “Well, we had a scheduling conflict and couldn’t make it to your home”.
The person on the phone then asks me when I’d like to re-schedule the job.
Are you kidding me?
I already had them scheduled to do the job.
Only problem is, they didn’t deliver.
And to make matters worse, they didn’t call Lisa or myself in advance to re-schedule, or even let us know that they wouldn’t be keeping the appointment.
And now…
They don’t even offer us so much as an apology.
Instead, they just make excuses, which is entirely unacceptable in my book.
But here’s what’s REALLY bad about this little story. Most of us have come to expect this kind of service.
That’s why we’re so shocked when a company actually follows through on their promises and delivers what they’re supposed to.
I’m sure you know what I’m talking about.
Think back to the last time you were in a restaurant and got GREAT service.
It almost took you by surprise, didn’t it?
You see, setting yourself apart in today’s world of business incompetence is really easy.
All you gotta do is follow through on what you promise your customers. That’s it!
Then…
If you were to actually go so far as to over-deliver, and give your customers a little more than they expected, watch out!
You might just end up with a bunch of raving fans who will extol the virtues of your business to everyone they come in contact with.
Dedicated to your success,
Kevin Thompson
P.S. Many of you missed out on the Automatic Income System 365-Day Trial. If you’d like to be placed on the waiting list, so you’ll receive advance notification when I’m able to accept new clients, just send an email to Kevin@wahmsystem.com with the words “Waiting List” in the subject line.
posted by Kevin Thompson at 4/17/2006 09:53:00 AM
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