The Update

If you've been a subscriber for any amount of time, you've probably been wondering why you haven't heard from me over the last couple weeks.

Yes, I admit it's not like me - to not stay in touch with you.

So let me give you "The Update".

As you probably know, my family and I have been making plans to move into our new home since late June.

There's a HUGE story behind this particular move, which I'll share with you tomorrow.

I'm happy to say that we made it through the process and are settled in for the most part.

It's funny though – even though I did everything within my power to make this move go as smoothly as possible, some things just don't work out as planned.

I'm thankful for the fact that I've been an entrepreneur for the last 11+ years, and have become accustomed to improvising when I need to.

Here's an example of what I'm talking about.

Prior to moving, I contacted Verizon, the local phone company to have my DSL and phone services transferred to our new home on moving day, which was August 8th.

Imagine my surprise when setting up my new home office, only to find that I'm completely cut off from the rest of the world.

No phone service.

No DSL.

No internet connection.

Nothing.

And to make matters worse, my cell phone doesn't work at our new home either.

Now…

For a guy like me, whos lively hood is tied to the internet and the phone, this was NOT a pretty picture.

Not pretty at all.

But, like I said, as an entrepreneur, I'm used to dealing with things when they don't go as planned.

Yes, it may be frustrating, but deal with it we must.

I mean really – what other option do we have.

So…

Here it is, two weeks later:

I've got phone service in my new office, but still don't have an internet connection.

For the last couple weeks, I've been making a 16 mile trek to the local Starbuck's, just so I can get internet access.

Many times I take this little journey twice a day.

My friends think I'm crazy, but here's what they don't realize…

I've got a business to run, and I've got clients that expect me to honor the promises I've made to them.

Do you think they want to hear about my little challenges?

No siree.

They expect me to deliver on my promises and provide them with the service they've come to expect.

And though it's certainly been convenient for me at times, business has continued to run as usual.

You see, most business owners, when presented with such a challenge, would curl up in a ball and say to their clients, "Sorry folks, but we're having technical challenges, and we're not going to be able to give you the services (or products) that we promised. We'll get back to you when we've got everything ironed out and resume business as usual".

In fact, this is exactly how I was treated by Verizon when they dropped the ball on me.

They promised to have communication services installed at my new home on August 8th.

Here it is two weeks later, and I still don't have everything in place.

Yet they haven't even offered me so much as an apology for the inconvenience.

You can be sure, if they weren't the only communications option for the area I live, I'd drop them like a hot potato.

They'd lose me as a customer… FOREVER.

Fortunately, Comcast is expanding their reach, and will be servicing my area in the very near future.

And when they do, you can be sure I'll switch to them, in an instant.

So – here's the two BIG lessons:

1. Always deliver on the promises to your clients. They don't care about your hardships, and expect you to deliver on your promises. If you don't, they'll go elsewhere. But when you continue to deliver, in spite of challenges and obstacles, they'll stay with you, and they'll sing your praises to everyone they come in contact with.

2. As entrepreneur, we must have a "can do" attitude. Wanna-be entrepreneurs give up at the first sign of an obstacle or challenge, and to me, this is absolutely ridiculous.

I'll let you in on a little secret.

The only way you can ever lose at the game of business, and the game of making munee, is if you give up.

As long as you don't give up, you'll ALWAYS win… garunteed.

It's great to be back with you again, and as promised, I'll see you again tomorrow.

I've got one heck of a story to share with you, so be sure and watch for it.


Dedicated to your success,
Kevin Thompson