The Winning Nightmare

Last week I sent out an email, and asked you to tell me the worst experience you’ve ever had with a business.

We’ve all had bad run-in’s with businesses who just don’t give a rip about their customers and clients.

I thought it would be fun to have a little contest, and give away a nice gift to one of you.

And now – it’s time to announce the winner.

But…

Before I do, I need to let you know, there were many incredible stories sent in, but after reading this one, I’m sure you’ll agree – it takes the cake.

And it comes from down under (Australia).

Here’s the winning story:


Hi Kevin,

My nightmare began in the 3rd week of July last year when I took my tax paperwork to my accountants, waited and waited, and about late August rang to see how ready it was, still going.

Between August and February I made several phone calls as to the progress of my tax completion. In the 2nd week of January some lovely lady from the accountants rang me to talk to me about my tax.

Yeah!

I think it must be ready, no such luck, she needs to ask about a few things - things that should have been asked about in the first place.

At the beginning of February the sweet people at Centrelink wrote asking for my yearly tax audit, (great! these are the social security people) so I ring again and explain they want the paperwork in 2 weeks time.

It should be ready, but I won’t hold my breath.

Realizing there could be a problem I got a 2 week extension, which was a smart move.

Finally I get the phone call at the very end of February that it's ready.

I call in on the 3rd of March and sign on the dotted line pick it up and almost faint at being told I will have a AUD14,000.00.

Yes - that's right a fourteen thousand Australian dollar social security bill due to the way they had stuffed up my paperwork.

As my husband gets a pension and they had obviously never taken the time to look at my "stuff" until it was almost time to be into the government they just botched it up to suit themselves.

To add insult to injury they sent me a AUD4,000.00 bill for this pleasure.

I have changed accountants in the blink of an eye and already on our first meeting have gotten more information and sense than before. Don't quite know how I'll pay them but the money will come somehow.

The firm I was dealing with is a larger firm with a good reputation, guess I was just nuisance value, but what goes round comes round so when I finally make some money on the internet they won’t have the pleasure of me being their client.

Maureen Devenny


As I was reading Maureen’s story, it immediately reminded me of how I got raked over the coals several years ago by the accounting firm I was using, but that’s a story for another day.

The big lesson is this…

Don’t EVER treat your prospects, customers and clients this way.

You want to treat them the same way you’d treat your grandma.

Do everything you can to give them as much value as possible, because what Maureen said is absolutely true – “What goes round, comes round”.

Thanks for sharing Maureen.

You’ve won a 30-Minute One-On-One Consultation (valued at $199.00 US).

Get in touch with me when you’re ready to schedule it.


Dedicated to your success,
Kevin Thompson